Privacy Policy – TNS Core
Last updated: 16/01/2026
Who we are
TNS Core (“we”, “us”, “our”) provides digital services including IT support, cybersecurity, Microsoft 365 support, websites, and related digital solutions. We are based in Melbourne, Victoria, and support clients Australia-wide.
What information we collect
We only collect information that you choose to provide to us, such as:
Your name and business name
Email address (primary contact method)
Phone number (only if you choose to call or share it)
Details you share about your IT environment (for example: devices, internet provider, router model, software, Microsoft 365 details)
Website/project details (for example: domain name, hosting provider, logins you provide, design requirements)
How we collect information
We collect information when you:
Email us
Call or message us
Request a quote or ask for support
Provide access needed to deliver a service (for example, domain/hosting/Microsoft 365 admin access)
Why we collect and use your information
We use your information to:
Respond to enquiries and provide quotes
Deliver and manage services you request
Troubleshoot issues and provide support
Communicate with you about your project or service
Sensitive access and credentials
Sometimes you may provide logins or admin access (for example, hosting, domain, Microsoft 365). We only use this access to perform the work you request and we do not share it with others. We recommend you change passwords after work is completed if you wish.
Do we share your data?
We do not sell your personal information.
We only share information if:
You ask us to (for example, contacting a supplier on your behalf), or
It is required by law.
Data storage and security
We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access. However, no method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us as soon as possible.
How long we keep information
We keep information only for as long as needed to provide services, meet operational requirements.
Access and correction
You can request access to the personal information we hold about you, or ask us to correct it, by emailing us.
Contact
For privacy questions or requests, contact:
Email: info@tnscore.com.au
Location: Melbourne, VIC (Australia-wide remote support)